Returns

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You'll also need the receipt or proof of purchase.

To start a return, you can contact us at david@oldmatesfitnessco.com.au. Please note that returns will need to be sent to the following address:

5 Bell Street Euroa, Euroa, VIC, 3666, Australia

NOTE: Old Mate’s Fitness Company will cover the cost of shipping for Damages, Defective or Incorrect Item (on our behalf).

You can always contact us for any return questions at david@oldmatesfitnessco.com.au.

 

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive an incorrect item.
You can email david@oldmatesfitnessco.com.au with an image of the product and share your concerns so we can resolve as quickly as possible.
Old Mate will cover the cost of postage and send you a return shipping label.

Unfortunately, we cannot accept returns on gift cards.

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
NOTE: Postage is at your own cost.